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Questions about keeping it cold? Start here. Still need us? Drop a note in the form below and we'll get back to you within 1–2 business days.

Frequently asked questions

Refrigerated skincare, answered

Why does FRIDGE skincare need to be refrigerated?
Cold is the whole point. Chilling our formulas keeps the actives fresh and preservative-light, and the cold itself does real work — it calms redness, de-puffs, and soothes freshly groomed skin on contact. Store your Bikini Skin roller and Bikini Patch in the fridge (or your FRIDGE Mini) and apply them cold.
What's the difference between Bikini Skin and Bikini Patch?
Bikini Skin is your daily roller — a cooling serum you glide over the bikini line, underarms, and freshly shaved or waxed skin. Bikini Patch is your SOS — a chilled hydrogel patch you press on right after hair removal to calm irritation fast. Most people use the patch after grooming and the roller daily. THE COLD SET pairs both and saves you $12.
When will my order ship?
We're currently taking preorders. Preorder pricing (and your 10% welcome code) locks in your spot, and orders ship as soon as inventory lands. You'll get an email with tracking the moment yours is on the way.
How do I use my 10% welcome code?
Enter your email in the popup when you land on the site and we'll send you code CHILL10 for 10% off your first order. Apply it at checkout — it works on everything, including THE COLD SET and the FRIDGE Mini.
Do I need the FRIDGE Mini to use the products?
Nope — any fridge works. The FRIDGE Mini is a countertop upgrade: a dedicated little cold home for your ritual that looks good on a vanity and keeps everything at the perfect chill without living next to last night's leftovers.
Is FRIDGE right for sensitive skin?
Yes. Our formulas are designed for the delicate bikini line and underarm area — fragrance-conscious and built to soothe post-shave, post-wax, and post-laser irritation. As with any new product, we recommend a small patch test first. If you have a specific skin condition, check with your dermatologist.
What's your return policy?
If something isn't right, email us within 30 days of delivery and we'll make it right. For hygiene reasons we can only accept returns on unopened products — but if anything arrives damaged or defective, we'll replace it, no questions asked.